Courier Service

Orders will be sent through the certified service through an agency.

Delivery costs are calculated automatically so that the user knows the total amount before making the purchase.

If the order is not received by the indicated delivery time, the user can get in contact with us and we will immediately make a claim with the courier.

In the case of deliveries sent through the national post service, claims are only accepted after 15 business days for domestic deliveries, starting from the day they receive the package at their offices and 30 days for international deliveries.

 

Returned goods

CODEX-U accepts returned goods that are sent back within 15 business days from the receipt of the product, provided that it is in perfect condition. Upon receipt of the product, its state shall be verified before refunding the amount.

If the user receives a product in poor condition, they may return it and they will be refunded the full amount (the price of the product and the delivery costs). Codex-U’s responsibility is limited to this replacement.

The user can arrange for returns or make claims by sending an email to administrador@codex-u.com or by phone quoting the order number.